Contact NauticEd International Sailing Education

Most Common Issues

1. Use our Automated Intelligent Support to get instant answers and post a support ticket
2. Password - Hit the forgot password button on the signin page and a new password will be automatically emailed to you to the NauticEd email ID on record.
   • Check your junk box - (set up www.nauticed.org as a safe email sender).
   • The email will take a few minutes. Don't do this multiple times as you will get out of sync with password versions.
   • To personalize your password, click your name at the top right when signed in. Drop down to Edit Profile - then change password under the link labeled Login Data
     
3. Ensure you are using the same email address which you have on record with us.
   • You can change your correspondance email address. Click on your name at the top right when signed in. Then drop down and click Edit Profile.
4. You're welcome to call us. We love talking sailing and stuff. If we're unavailable, leave a message but please ensure to clearly leave your login details and detailed description of your issue.
   • Often times it's better to also email us at the same time with the issue so that we get the spelling of everything correct first time around.
5. Other Issues:
   • Call (leave clear details on message if we don't pickup) or email us. We'll get right back. If you call, be careful, we love talking sailing and so we might ask about your sailing habits, where you've sailed and what your sailing dreams are.
6. BVI Chart Briefing
   • Please ensure that you have followed the instructions exactly on the first page of the eBook.
7. Email
   • Use the support ticket system above so that your issue is properly tracked. Or Email us at the address above - sorry it's an image to stop the spam crawlers.
8. Details
   As frustrated as you are, don't just send "It doesn't work". Please let us know what browser you are using, what machine, what exact URL, and as many details as possible.

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